The main purpose of the job is to support the Orangery Manager in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service.
You will play a supportive role in establishing the Orangery as “the fine place to dine”, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
Your main accountabilities will include:
- Support the Orangery Manager in delivering an efficient and courteous service and set up and delivery and presentation of food and beverages.
- Support the Orangery Manager in the training, development and management of all restaurant and bar staff.
- Working with the Orangery Manager to ensure the maintenance, cleanliness and appearance of the department, both front and back of house.
- To support the Orangery Manager in driving sales through leadership and marketing, supporting the communication of incentives to the department and promoting and co-ordinating promotions and events e.g. Valentine’s Day/Gin Nights/Gourmet Nights.
- In the absence of the Orangery Manager, to be responsible for resolving all internal/external customer complaints.
- Ensure compliance with licensing laws.
- To take responsibility for the smooth running of the department in the absence of the Orangery Manager.
The ideal candidate will be able to provide evidence of:
- An excellent Food and Beverage background in a refined brasserie style restaurant.
- People Management experience.
- Excellent organisational, planning and time management skills, with the ability to set priorities for self and others and the ability to work under pressure.
- High attention to detail and a passion for achieving high standards
- A strong knowledge of Health and Safety Compliance, Food Hygiene and Food Safety requirements.
Our Perfect match will possess the following essential personal attributes:
- Exceptional interpersonal skills
- Resilience and ability to work effectively in a demanding front facing role
- Pro-active with excellent follow through on tasks
- Good time management and organisational skills
- Attention to detail
- Excellent personal presentation and an engaging, outgoing manner.
Salary:
To be discussed at interview. We are proud to offer extremely competitive salaries.
Availability:
The position is full time: 5 days from 7. The normal hours of work are 45 per week.
Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing date for applications: 13th March 2025
This position may close early if applicant numbers permit.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
