Duty Supervisor - Short Breaks & Holidays - Accommodation

An exciting opportunity has arisen within the Village for a customer focused supervisor, passionate about working with a team to deliver a great customer experience in our Holiday Guest Reception/Reservations Team.

Interested in:

An energetic and approachable Supervisor keen to work closely with the existing Supervisors, Duty Managers and Office Manager to ensure the smooth running of the Reservations Office and Holiday Guest Reception whilst striving to continuously improve the operational effectiveness of the department to enhance sales and customer service.

The successful candidate should be able to demonstrate supervisory expertise and be keen to supervise, train and motivate others to deliver fantastic customer service

The successful candidate will be required to:

• Support the team with Short Break, Spa & Hotel Reservations
• Maintain a close liaison with other Departments to deliver excellent customer service to mutual guests 
• Produce weekly figures
• Assist with management of staff
• Assist with the management of financial payments relating to holiday bookings
• Communicate data to other departments
• Build and maintain an awareness of telephone and system statistics to monitor performance
• Deal with guest queries and complaints, both over the telephone and face to face
• Monitor customer service levels throughout the team to ensure consistent 5* performance
• Provide support and training to team members
• Take responsibility for Health and Safety Compliance
   

Our perfect match will possess the following essential attributes:

• Excellent communication skills
• Strong sales ability 
• Flexibility, determination, enthusiasm and the ability to cope well under pressure
• Ability to work on their own initiative within a busy office environment
• Ability to motivate and inspire team members
• Delivery of customer service excellence
• Receptiveness to continuous training and development
• Experience in a supervisory role is essential to meet the demanding nature of the position
   

Availability:

We have one temporary, part-time position offering 32 hours over 4 days in a department that operates 7 days a week.

Shift patterns include weekends, mid-week, early mornings and evenings. The ability to cover afternoon, evening and weekend shifts is an essential requirement for this role.  

The department is open 7 days a week, 365 days a year, shift times vary. Operating hours are Monday and Friday 8am-8pm, Tuesday to Thursday 8am – 6.45pm, Saturday 8am-5pm and Sunday 9am – 5pm.

Salary:

£21,080 per annum

Employee Benefits:

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners 
• Complimentary Annual Health Check 
• Free annual Aqua Thermal Journey 
• Four Health Club family day passes per year for friends and family  
• 35% discount at all Ribby Hall Village eateries 
• 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays 
• Staff Card Loyalty Points 
• Preferential rates for self-catering accommodation 
• 10% discount on Ribby Hall Village Nursery costs  
• Access to a variety of health and wellbeing schemes, including Medicash membership 
• Personal uniform 
• Automatic enrolment pension scheme  
• Cycle to Work scheme  
• Employee long service rewards 
• Reward and recognition scheme 
• Employee Referral Programme  
• Annual Employee Celebration 
• Based in over 130 acres of beautiful countryside

*subject to terms and conditions

Closing Date for Applications:  2nd March 2025

This position may close early if applicant numbers permit.

We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Should you need any adjustments throughout the interview process and beyond, please let us know.