Reservations Agent - Contact Centre Based

We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as Reservations Agents.  Previous experience in a contact centre environment, holiday park or spa is desirable.   
 
The successful candidates must have an excellent telephone manner and enjoy working in a busy, customer focused environment together with good communication skills and a pro-active approach to sales. 
 
Interested in: 
We are searching for friendly and courteous Reservations Agents who display a passion for customer service and an aspiration to become part of a hard-working team. The successful candidates must have a desire to promote our wonderful Five Star Holiday Village and Award-Winning Spa Hotel to ensure that our guests enjoy a fantastic holiday experience, time and time again! 
 
This role would suit candidates looking for rewarding weekend shifts and would be perfect for those seeking to balance work with weekday commitments or studies.  
 
The successful Reservations Agent will be required to:  

• Take a high volume of inbound enquiries for all areas across the Village, and follow through to secure bookings for all aspects of our guest’s stay  
• Confidently pass on their knowledge of the Village, its facilities and accommodation to our guests, ensuring each and every guest has a 5* experience 
• Share their knowledge and passion for spa treatments to maximize our guest’s spa experience and guide guests in booking the perfect treatment for them 
• Analyse customer needs and recommend appropriate products and services  
• Have an awareness of the department’s sales figures  
• Maintain accurate and detailed records  
• Support the Reception Team, when required, to ensure a smooth guest experience at our Holiday Guest Reception 

Our perfect match will possess the following essential attributes: 

• Excellent communication and people skills 
• Exceptional telephone manner 
• Excellent PC skills - all Microsoft office packages 
• Flexibility, determination, enthusiasm and the ability to work well under pressure 
• Ability to work on their own initiative within a work environment 
• Ability to operate within a team environment 
• Excellent personal presentation
• Previous experience in a contact center environment is preferred but not essential as full training will be provided  

Availability:  
We currently have 1 permanent, full-time position & 1 temporary, full-time position, both offering 40 hours in a department that operates 7 days a week. 
 
The position is a temporary, fixed term contract until the 1st May 2026 with the potential to transition into a permanent role.
 
Shift patterns include weekends, mid-week, early mornings and evenings. The ability to cover afternoon, evening and weekend shifts is an essential requirement for the position.  
 
The department is open 7 days a week, 365 days a year, shift times vary. Operating hours are Monday and Friday 8am-8pm, Tuesday to Thursday 8am – 6.45pm, Saturday 8am-5pm and Sunday 9am – 5pm. 
 
Salary: 
We are proud to offer competitive hourly rates in excess of the National Minimum Wage. 
 
Employee Benefits: 
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including: 

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners 
• Complimentary Annual Health Check 
• Free annual Aqua Thermal Journey 
• Four Health Club family day passes per year for friends and family  
• 35% discount at all Ribby Hall Village eateries 
• 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays 
• Staff Card Loyalty Points 
• Preferential rates for self-catering accommodation 
• 10% discount on Ribby Hall Village Nursery costs  
• Access to a variety of health and wellbeing schemes, including Medicash membership 
• Personal uniform 
• Automatic enrolment pension scheme  
• Cycle to Work scheme  
• Employee long service rewards 
• Reward and recognition scheme 
• Employee Referral Programme  
• Annual Employee Celebration 
• Based in over 130 acres of beautiful countryside 
  *subject to terms and conditions 

Closing Date for Applications: 1st May 2025 
 
This position may close early if applicant numbers permit.  
 
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Should you need any adjustments throughout the interview process and beyond, please let us know.