Guest Services Supervisor - Maternity Cover

Interested in:
A friendly and approachable individual is required to support the Department
Manager. Your aim will be to support in the continuous improvement of the
operational effectiveness of the department, ultimately providing the best
possible experience for our guests.

The main duties of the role:
• Provide a point of contact during a guests stay to ensure satisfactory
resolution to any guest issues or concerns.
• Build a good working relationship with support teams across the village to
ensure a 5* experience for all guests.
• Respond to any reported concerns regarding accommodation from
housekeeping and maintenance and assist with problem solving to have
all accommodation ready for arrivals.
• Arrange arrival gifts for those celebrating special occasions.
• Carry out courtesy calls for Signature properties, return complaints and
loyal guests.
• Assist in maintaining and improving standards across the accommodation
and holiday experience.
• Assist in collating and distributing guest feedback for continuous
improvement.
• Respond when necessary to guest feedback received through various
media and ensure appropriate follow up.
• Assisting with purchasing of guest supplies.
• Assist in the planning and management of our annual maintenance plan.

Our perfect match will have the following essential attributes:
• Excellent written communication and interpersonal skills with a warm and
friendly demeanour.
• Willingness and ability to work well within a team, but also comfortable
working independently.
• The ability to empathise and problem solve with excellent follow through
on tasks.
• Previous experience in a supervisory role is essential.
• A proactive approach to work with good time management and
organisational skills.
• Competent with data input and generating reports with various IT systems,
experience with Microsoft Word, Excel, Outlook and CRM preferable.
• Ability to evaluate and highlight any potential areas of improvement for
the day to day running of the operation and guest experience.
• To respond well to change and have a continuous improvement approach.
• Experience in a similar role, including handling complaints is required to
meet the demanding nature of this position.

Please note that applicants must hold a full valid UK driving licence.

Availability:
We have one, full time position offering 42 hours over 5 days. The normal hours
of work vary to cover the shift patterns within the department. Full flexibility to
cover weekdays and evenings is essential to meet the commercial needs of the
business.

This is a temporary, fixed term contract that will run until 31st December 2025.

Salary:
We are proud to offer competitive salaries in excess of the National Minimum. This will be discussed at interview.

Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and
benefits*, including:
• Complimentary Health Club Membership (following a qualifying period)
and discounted Membership for partners
• Complimentary Annual Health Check
• Free annual Aqua Thermal Journey
• Four Health Club family day passes per year for friends and family
• 35% discount at all Ribby Hall Village eateries
• 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel
stays
• Staff Card Loyalty Points
• Preferential rates for self-catering accommodation
• 10% discount on Ribby Hall Village Nursery costs
• Access to a variety of health and wellbeing schemes, including Medicash
membership
• Personal uniform
• Automatic enrolment pension scheme
• Cycle to Work scheme
• Employee long service rewards
• Reward and recognition scheme
• Employee Referral Programme
• Annual Employee Celebration
• Based in over 130 acres of beautiful countryside
*subject to terms and conditions

Closing Date for Applications: 22nd January 2025

Please note that the selection & interview process will commence upon
closure of the vacancy.

This position may close early if applicant numbers permit.

We welcome applications from everyone regardless of race, religion, colour,
national origin, gender, sexual orientation, age, marital status or disability
status. Should you need any adjustments throughout the interview process and
beyond, please let us know.