Supervisor - The HIVE

The HIVE is a firm favourite with our Holiday Guests and Holiday Homeowners alike, with a variety of offerings for everyone from a bustling bar area, delightful dining facilities and fabulous family entertainment with lively day time activities and impressive nighttime entertainment. 
 
Interested in: 

• A well organised, experienced, and charismatic supervisor keen to let their customer service skills shine in a hands-on role.  
• The successful candidate should ideally be able to demonstrate team leader or supervisory expertise in a busy bar/ waiting-on environment; a knowledge which is likely to have been acquired within a similar position in the hospitality industry. 
• Our ideal Supervisor will be passionate about delivering a consistently excellent level of service and enjoy hosting front of house. 

The successful candidates will be required to: 

• Work alongside the Duty Managers to take responsibility for the day-to-day operation of The HIVE in the absence of the Manager where appropriate. 
• Assist the Management team with the operational objectives of the business and ensure tight controls on costs are achieved in line with the P&L. 
• Ensure that all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Manager or the H & S advisor. 
• Focus on “service” standards throughout the operation, and in conjunction with the Management team; continue to improve the overall professional standards. 
• Communicate effectively with all areas of the overall business to facilitate 5-star standards across Ribby Hall Village. 
• Ensure that The HIVE operates to its maximum potential. 

Our perfect match will possess the following essential attributes: 

• Previous experience in a hospitality setting of a similar standard. 
• An NVQ is hospitality would be ideal. 
• Exceptional communication skills and interpersonal skills 
• Outstanding customer service 
• Resilience and ability to perform under pressure 
• Pro-active with excellent follow through on tasks 
• Good time management and organisational skills 
• Attention to Detail  
• Excellent personal presentation 
• Knowledge of beverages and fresh food 
• Excellent food and liquor control skills 
• Have full understanding of the 14 main allergens and be competent in advising guests  
• Comply with licensing objectives 
• Oversee a team of up to 20 staff at any one time 
• Open/close a venue that’s operating hours are from 8am-1am 365 days a year. 
• Be adaptable to changes in rotas to meet the needs of the business 

Be able to deal with a diverse range of clientele in a high pace environment.  
 
Due to licensing laws applicants must be 18 years of age or above. 
 
Availability: 
The position is part time; offering 40 hours per week over 5 days in a department that operates 7 days a week.  
 
Full flexibility to work weekends and early mornings is essential to meet the commercial needs of the business. 
 
Salary: 
We are proud to offer competitive salaries more than the National Minimum Wage. This will be discussed at interview. 
 
Employee Benefits: 
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including: 
Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners 
Complimentary Annual Health Check 
Free annual Aqua Thermal Journey 
Four Health Club family day passes per year for friends and family  
35% discount at all Ribby Hall Village eateries 
35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays 
Staff Card Loyalty Points 
Preferential rates for self-catering accommodation 
10% discount on Ribby Hall Village Nursery costs  
Access to a variety of health and wellbeing schemes, including Medicash membership 
Personal uniform 
Automatic enrolment pension scheme  
Cycle to Work scheme  
Employee long service rewards 
Reward and recognition scheme 
Employee Referral Programme  
Annual Employee Celebration 
Based in over 130 acres of beautiful countryside 
*subject to terms and conditions 

Closing Date for Applications:  1st May 2025 

This position may close early if applicant numbers permit.   

We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.