Events & Activities Terms & Conditions

Page last updated: May 2018

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

 

These Events and Activities Terms and Conditions (the Terms) should be read in conjunction with Our General Terms and Conditions, made available via www.ribbyhall.co.uk/legal and details the specific terms on which you get involved with events and/or activities (Activities) at the Village. PLEASE HAVE SPECIAL REGARD TO THE GENERAL TERMS.

Defined terms shall take the meaning given to them in the General Terms unless otherwise defined in these Terms:

Acknowledgment means the written confirmation of acceptance of your booking provided by Us to you in writing.

Deposit means the sum paid by You to Us at the time of making the booking or otherwise prior to you enjoyment of the Activity which We shall, at the time of payment, identify as being either refundable or non-refundable.

Group means all person(s) participating in the Activity under the booking.

 

The Contract

Your booking is an offer to Us to undertake the Activity at the Village and no legally binding contract shall exist between You and Us until We have sent the Acknowledgement or, if earlier, the time when You begin enjoyment of the Activity. If You wish to cancel a booking prior to a Contract being formed then this may be done at any time.
 
The Price shall be as advertised by Us in the Literature or as otherwise agreed with you.
 
The Price includes where relevant, supervision by an instructor, any necessary safety equipment, and is inclusive of VAT. A Deposit may be required from you prior to your enjoyment of the Activity either to secure your booking (in which case it shall be non-refundable) or as security for any of Our equipment which you use and which will be refundable on the satisfactory return of such equipment and if you have not caused any damage to Our property. Deposits can only be made by credit or debit card or by redeeming Our vouchers.
 
 
If We Cannot Accept your Booking
 
If We are unable to accept your booking, We will inform you of this and We will not charge you for the Activity. This might be because of unexpected limits on resources which We could not reasonably plan for, because We have identified an error in the price or description of the Activity, because of any maintenance affecting the Activity.
 
 
Changes to your Booking

The Contract applies to your participation in the Activity. If you wish to make a change or addition to the Contract or the details in the booking You must call Us as soon as practicable and in any event prior to your enjoyment of the Activity. We will use reasonable endeavours to make the necessary amendments to your booking but makes no promises that this will be possible.
 
If the amendment is possible We will let you know about any changes to the Price of the Activity, the timing or anything else which would be necessary as a result of your requested amendment and ask you to confirm whether you wish to go ahead with the change. If you wish to continue with the changes, We shall forward you a revised Acknowledgement which shall supersede any sent before. If you do not wish to continue with the additional charges then you must continue with the original Contract. We reserve the right to charge an administration fee per change to the Contract.
 
 
Running the Activity and Changes by Us

We will run the Activity for you on the date set out in the Acknowledgement unless otherwise notified, and agreed by you and Us.
We may change the Activity:
(a)           to reflect changes in relevant laws and regulatory requirements; or
(b)          at any time at Our absolute discretion for reasons including but not limited to implement minor practical or technical adjustments and improvements; or
 
If We make any changes to the Activity such that you would be unable to do the Activity, We shall notify you, cancel the Contract and issue a full refund of any monies paid to Us by you.
 
We may make minor changes at Our absolute discretion in which case you shall not be permitted to cancel the Contract.
 

Failure to Provide Us with Required Information

We reserve the right to ask for information about you and the Group including name, age, email, tel. no., any medical conditions and address details and such other pieces of information of which We deem it relevant to be aware. You warrant that you have obtained the express consent of each member of the Group whose personal data or sensitive personal data you disclose to Us in accordance with this section and that you shall at all times comply with the provisions of the Data Protection Act 2018 (the DPA). If You do not, within a reasonable time of Us asking for it, provide Us with this information, or you provide  Us with incomplete or incorrect information, We may either end the Contract or make an additional charge to compensate Us for any extra work that is required as a result. We will not be responsible for running the Activity late or not providing the Activity if this is caused by you not providing Us the information We need within a reasonable time of Us asking for it.
 
Special Requirements and Disabilities

We welcome persons with limited mobility, disabilities, and medical or particular care requirements and aims to ensure that Our Activities are as accessible as reasonably possible, so it is important that you make Us fully aware of any special needs, requirements and conditions prior to Us issuing the Acknowledgement in order that availability, suitability and potential reasonable adjustments may be discussed. This may include any requirement for you to be accompanied by someone who is able to provide any particular needs you may have over and above any reasonable adjustments We are able to make. A risk assessment may also be required prior to confirming the Acknowledgement or allowing participation in the Activity. We rely on the information you provide to help it anticipate and satisfy your needs. You must therefore keep Us informed as to any change in circumstances prior to and during your enjoyment of the Activity.
 
Your Responsibilities

You are responsible for ensuring that each member of the Group complies with this Contract and all appropriate laws, notices and bylaws either notified to you by Us or displayed at the Village during the Activity and you shall be responsible for any breaches of the Contract or such laws, notices or bylaws by any members of your Group. You confirm that all information provided by you at the time of the booking, or otherwise, is complete, true and accurate in all respects.
 
 
Damage to Our Property and Compensation

You must use Our facilities with care. On departure you must leave the facilities in a reasonably clean and tidy condition as you found it. We reserve the right to invoice you (or recover the cost from the payment details which You provided upon payment for the Activity) for the cost of remedying this breach should You not comply.
 
Your Cancellation Rights
 
What happens if You have good reason for ending the Contract. If you are ending the Contract for a reason set out at (a) to (d) below, the Contract will end immediately and We will refund you in full for the Activity which has not been provided or has not been properly provided. In addition to those matters set out above, the relevant reasons are:
(a)           We have told you about an upcoming change to the Activity meaning that you will be unable to partake in the Activity;
(b)          We have told you about an error in the Price or description of the Activity you have booked such that the Price increases and you do not wish to proceed;
(c)           We suspend the Activity for technical or practical reasons, or notify you that We are going to suspend the Activity for technical or practical reasons, in each case at the time at which you had booked to partake in the Activity and any such suspension would mean that the Activities could not be enjoyed on that same day; or
(d)          You have a legal right to end the Contract because of something We have done wrong.
 
 
What happens if You end the Contract without a good reason.
 
If You are not ending the Contract for one of the reasons set out above, you must put in writing and notify Us immediately other than in circumstances in which We are entitled to treat your booking as cancelled immediately. Subject to your statutory rights as a consumer (if applicable) as detailed below, under no circumstances will you be issued a refund or be able to transfer the Contract to another person unless We otherwise agrees. Our Price does not include cancellation insurance cover. We advise you to take out your own personal cancellation insurance.
 
If you are a consumer you have certain rights to cancel a booking for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations) within 14 days of the Acknowledgement without giving any reason. 

By placing a booking for treatments to occur within the cancellation period you acknowledge that you may not cancel the Contract once you have received the treatments. To exercise the right to cancel, you must notify Us in writing of your decision to cancel.  To meet the cancellations deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel, We will reimburse to you all payments received from you and will make the reimbursement without undue delay, and not later than 14 days after the day on which We are informed about your decision to cancel this Contract. We will make the reimbursement using the same means of payment as you used to make the booking, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 

If you are a consumer you have certain rights to cancel a booking for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations) within 14 days of the Acknowledgement without giving any reason. 

By placing a booking for treatments to occur within the cancellation period you acknowledge that you may not cancel the Contract once you have received the treatments. To exercise the right to cancel, you must notify Us in writing of your decision to cancel.  To meet the cancellations deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 
Our Cancellation Rights

We reserve the right at our absolute discretion to cancel the Contract at any time or instruct you or any member of the Group to leave the Village immediately, without compensation or refund in addition to those matters set out above, should you or any member of the Group:
(a)           fail to comply with the terms of the Contract;
(b)          fail to, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Activity;
(c)           if you or any member of the Group has had an infectious or contagious medical condition within 4 weeks of your Activity, or during your Activity;
(d)          should We deem it necessary to protect the health and safety of you, the Group, or other participants and staff, including but not limited to causes of bad weather.