Step into a world of wonder and delight with Santa's Grotto Experience, where the magic of Christmas comes to life. Your journey begins at the enchanted entrance, where friendly elves greet you with cheerful smiles and festive tunes. You’ll collect Santa’s checklist and follow Candy-Cane lane into the magical woodland.

Along the way, complete interactive games to guarantee your space on Santa’s ‘nice list’. Before meeting Santa, stop by Festive Point to collect reindeer dust and write your Christmas list. The highlight of the experience awaits as you enter Santa’s cozy grotto to meet the big man himself for a personal and memorable encounter.

Santa’s helpers are on hand to ensure you get the perfect professional picture and each child leaves with a special gift from Santa, a keepsake to remember this magical experience.

NEW FOR 2024 – Meet Rudolph the character during your Santa’s Grotto Experience! Available on daytime slots, Monday – Friday throughout November and December.  

❆ £29.50 per child

❆ Location: The Island

If your baby or toddler is the only child you're bringing, you’ll need to purchase a ticket for them to meet Santa, receive a toy, and have their photo taken. However, if you’ve already bought a ticket for another child, you can take your baby or toddler through the experience at no additional charge.

Book here:

Holiday Guests: Log in

Home Owners: Log in

Health Club Members: Log in

Day Visitors: Click here to book online

Demand for Santa’s Grotto is always extremely high so to avoid disappointment we recommend booking as soon as possible!